Terms of Use

1. Acceptance of Terms

Welcome to Housekeeping Portal ("we," "our," "us", "company"). By accessing or using our website or mobile application (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you are not authorized to access or use the Service and should discontinue use immediately. Please note that these Terms will continue to apply to any use of the Service that occurred prior to your discontinuation.

2. Services Provided

We provide professional housekeeping and cleaning services. The specific terms, conditions, and fees associated with these services are outlined during the initial conversation/quote process and may vary based on your location and requirements.

3. User Accounts

To use certain features of our Service, you may need to create or use an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.

In some cases, we may automatically create accounts for clients to streamline the process of accessing our services. If an account is created on your behalf, you will receive a notification with instructions for accessing and managing your account. We recommend updating your account information and reviewing the security settings once you log in.

4. Payment Information

4.1 Collection and Use of Payment Information

By providing your payment information, you authorize us to securely store your card details through Stripe, our third-party payment processor. Stripe complies with the Payment Card Industry Data Security Standard (PCI-DSS), ensuring your payment information is encrypted and handled securely. We do not store your full payment card details on our servers.

4.2 Non-Removal Policy

Once a payment method is added, it cannot be removed until all outstanding balances for prior cleaning services have been paid in full. This policy ensures all obligations are settled before modifying or removing payment methods. Additionally, the Company reserves the right to determine when a payment method may be removed at its sole discretion, even if all balances have been cleared.

4.3 Compliance with Privacy Laws

In compliance with California privacy laws, your payment information is used solely for transaction purposes and is not shared with any third parties beyond what is necessary to process your payment. For more information, please review our Privacy Policy and Stripe's Privacy Policy.

4.4 Authorization to Charge Added Payment Method

By providing your payment information, you authorize Housekeeping Portal to charge the payment method you have added to your account for any outstanding balances related to services rendered, including but not limited to cleaning services, cancellation fees, and any applicable fees. You acknowledge that once you provide your payment information, you do not need to provide separate authorization for each individual charge. This authorization is in effect as long as you have an outstanding balance for services rendered, and it is consistent with California's Consumer Privacy Act (CCPA) and other applicable California laws regarding payment processing. You may update or remove your payment method in accordance with our policies outlined above.

5. Cancellation and Refund Policy

5.1 Cancellations

You may cancel or reschedule your cleaning appointment at least 2 weeks before the scheduled time without penalty. Cancellations made less than 2 weeks in advance may be subject to a cancellation fee.

5.2 Refunds

Refunds are issued at the Company's discretion and are typically provided only in cases where services were not completed. If you are dissatisfied with the quality of our services, we encourage you to contact us within 4 hours of the completion of your appointment to request a resolution. After this period, the right to request a refund will be forfeited.

6. Use of the Service

You agree not to:

• Use the Service for any unlawful purpose or in violation of any local, state, or federal law.
• Attempt to interfere with the proper functioning of the Service.
• Provide false or misleading information when using the Service.

7. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you for any claims related to the Service shall not exceed the amount you paid us for the service giving rise to the claim.

8. Indemnification

You agree to indemnify and hold harmless Housekeeping Portal, its officers, directors, employees, agents, and contractors from any claims, liabilities, damages, losses, or expenses, including reasonable attorney's fees, arising from your use of the Service or violation of these Terms.

9. Intellectual Property

All content, trademarks, logos, and intellectual property associated with the Service are the exclusive property of Housekeeping Portal. You may not use, reproduce, or distribute any of this content without our prior written permission.

10. Privacy

Your use of the Service is subject to our Privacy Policy. By using the Service, you consent to the collection and use of information as outlined in the Privacy Policy.

11. Data Retention Policy

At Housekeeping Portal, we are committed to maintaining the privacy and security of your personal information. In accordance with applicable laws, we retain your personal data only for as long as necessary to fulfill the purposes outlined in this Terms of Use, including providing our services to you and complying with legal obligations. However, under certain conditions, we may retain your payment information indefinitely for ongoing business purposes, as permitted by applicable law.

11.1 Retention of Personal Data

We retain personal data, including payment information, contact details, and other necessary data, only for as long as it is required for the purposes for which it was collected. These purposes include:

• Providing services, including cleaning services, as requested by you.
• Communicating with you regarding services, account updates, and transactions.
• Processing payments for services rendered.
• Ensuring compliance with legal obligations, such as tax and financial reporting requirements.

Once the personal data is no longer necessary for these purposes, we will take steps to delete or anonymize it in a secure manner, except where we are required by law to retain such data for a longer period. For payment information, we may retain your card details indefinitely under the following circumstances:

11.2 Retention of Payment Information

We may retain your payment information indefinitely if permitted by law, particularly in cases where:

• Retention is necessary for the ongoing processing of payments related to services rendered, including recurring payments or subscription services.
• We need to store your payment information for accounting or tax purposes, as required by applicable laws and regulations.
• The retention is necessary for dispute resolution, fraud prevention, or security-related purposes, where we need to retain data to safeguard our business operations and prevent unlawful activities.

Our payment processing partner, Stripe, complies with the Payment Card Industry Data Security Standard (PCI-DSS) and ensures that payment data is securely stored. Your payment information will only be retained as long as it is necessary for processing transactions, managing accounts, and fulfilling legal obligations. This retention is in compliance with applicable laws, including:

• The Payment Card Industry Data Security Standard (PCI-DSS), which allows us to securely store your payment details as part of our ongoing relationship with you.
• The California Consumer Privacy Act (CCPA), which provides specific rights related to personal data retention and deletion. However, the CCPA does not require us to delete data if it is being retained for lawful business purposes such as payment processing.
• Other state and federal laws that may require businesses to retain transaction data for specific periods for tax or legal compliance.

11.3 Request for Data Deletion

You have the right to request the deletion of your personal data, subject to certain exceptions where retention is required for legal, contractual, or business reasons. If you wish to request the deletion of your personal data, please contact us at [email protected], and we will take appropriate action in accordance with applicable laws. Please note, if you request deletion of your payment information, we may need to retain some details for audit, compliance, or legal purposes as allowed by law.

11.4 Security of Data

We use industry-standard security measures to protect your data, including encryption and secure storage methods. However, please note that no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. Your payment information will only be retained as long as it is necessary for our business operations, and we will ensure it is protected with the highest security standards.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in California for the resolution of any disputes related to these Terms.

13. Contact Us

If you have any questions or concerns about these Terms or our services, please contact us at:

Email: [email protected]
Phone: (951) 373-6774